Cancellation & refund policy
Cancellation PolicyTechsvite works on an entirely customer centric methodology and we believe in working towards your happiness. In order to achieve this, we have a very simple cancellation policy. The process to initiate a cancelation request is by sending an email or a phone call to your account manager. You will immediately receive a confirmation from your account manager with the date of cancellation. Yes, it is as simple as it sounds. Our official policy on cancellation stands as follows:
- The customer is solely responsible for canceling their account.
- All the data stored with Techsvite will be archived immediately from all our servers but will be stored with us for future use. We guarantee your privacy will not be compromised in any case.
- If the customer chooses to cancel their service during a month that they have already paid for, the cancelation will take effect immediately. Techsvite will not charge you after that period.
Techsvite, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service. This will be done if the customer is involved in any abusive behavior, tries to access any of our portals or servers or databases without authorization. We may also suspend or terminate your account in any case of data theft, or using our service for a PC that we dint register with us among other reasons. In any of the above mentioned events, Techsvite will deactivate your account and also your access to your PC support services. Techsvite may also terminate your service and cancel your account if the customer uses any software which is illegal.
Techsvite reserves the right to refuse service to any customer under various circumstances at any time.
We have an easy refund policy for both incident based plans and subscription based plans.
In case of a subscription based plan, the customer can ask for a full secure in the event that Techsvite was not able to resolve any single issue within the first 15 days of the subscription. If Techsvite was able to resolve either one or more of your issues, the fees will no longer be refundable. Apart from this, Techsvite can accept or reject any claim for secure based on the particular case. Techsvite can also accept to provide a partial secure after deducting the necessary service charges.
In the case of incident based plans, refunds can be availed under the following circumstances:
- The customer had all the prerequisites that were necessary to resolve the problem and yet Techsvite couldn’t solve the problem when the account was active.
- The claim for secure should be made within 15 days that a Techsvite technician works on the same issue.
- If the issue is out of scope for that particular plan, the customer can claim a secure.
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Techsvite is an independent third party service provider of on-demand tech support and not affiliated with any third party brand unless specified. Any use of Trademarks, Brands, Products and Services is only referential and Techsvite hereby disclaims any sponsorship, Affiliation or Endorsement of or by any such third party.The service we offer is also available on the website of the brand owner.